Replacement Policy

Replacement Policy

We strive to provide you with the best quality products. However, if you receive a damaged, defective, or incorrect item, we offer a replacement-only policy.

Key Points:

  1. Eligibility for Replacement:

    • Replacement requests must be made within 3 days of receiving the product.
    • The item must be unused and in its original packaging.
    • Proof of purchase (receipt or order confirmation) is required.

  2. Non-Eligibility for Replacement:

    • Items damaged after delivery.
    • Products without original packaging or tags.

  3. No Returns or Refunds:

    • Please note that we do not offer returns or refunds. Replacement is the only option available for eligible cases.

  4. Replacement Process:

    • Provide your order details and a brief explanation of the issue.
    • Once approved, instructions will be provided for returning the damaged or defective item.

  5. Replacement Shipping:

    • Shipping costs for returning the item must be borne by the customer unless the issue is due to our error (e.g., wrong or defective item delivered).
    • We recommend using a tracked courier service for returning items.

Thank you for understanding and cooperating with our replacement policy!